Terms of Service

Overview

Welcome to Pulsara. The terms “we,” “us,” and “our” refer to Pulsara (“Pulsara”). Pulsara is a full-service event company offering event planning, custom website and application development, interactive game arcade and activation experiences, marketing, design, ticketing, media coverage, and event staffing (collectively, the “Services”).

These Terms of Service (the “Terms”), together with our Privacy Policy, describe your rights and responsibilities when you use our website, engage us for Services, purchase tickets through us, or attend an event we produce or staff.

By accessing our website, purchasing tickets, or engaging Pulsara for Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

Section 1 – Access and Eligibility

By using our Services, you represent that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or guardian. You agree to provide accurate, current, and complete information when requesting a quote, booking Services, registering for an event, or purchasing tickets.

You are responsible for maintaining the confidentiality of any account credentials issued to you (e.g., for a client portal) and for all activity under your account.

Section 2 – Our Services

Pulsara provides the following Services, which may be engaged individually or as part of a package:

• Full event planning and production, from concept through teardown
• Custom website and application development
• Game arcade setups and interactive activations
• Marketing, design, and branding support
• Ticketing and registration services
• Photography, videography, and content creation
• Event staffing and on-site personnel

The specific scope, deliverables, and timeline for any engagement will be set out in a separate proposal, quote, or contract between Pulsara and the client, which forms part of these Terms for that engagement. In the event of a conflict between a signed proposal or contract and these Terms, the signed document will govern for that engagement.

We make reasonable efforts to ensure descriptions of our Services are accurate, but visual mockups, renderings, and concept designs are illustrative and may differ from final deliverables due to venue conditions, vendor availability, or other factors outside our control.

Section 3 – Bookings, Quotes, and Cancellations

A request for Services or a quote does not constitute a binding engagement until confirmed in writing by Pulsara, typically via a signed proposal, contract, or paid deposit.

Cancellation, rescheduling, and refund terms will be specified in your individual contract or proposal. In the absence of a specific agreement, deposits are generally non-refundable, as they secure vendor, venue, and staffing commitments made on your behalf.

Pulsara reserves the right to decline or cancel an engagement at its discretion, including for reasons of safety, legality, capacity, or non-payment, in which case we will make reasonable efforts to notify you and discuss next steps.

Section 4 – Pricing and Payment

Prices for our Services are quoted individually based on scope, and are subject to change until a proposal or contract is signed. Quoted prices do not include applicable taxes, permits, or third-party vendor costs unless explicitly stated.

You agree to provide accurate billing information and to pay all invoiced amounts according to the payment schedule set out in your contract or proposal. Late payments may result in delayed delivery, suspension of Services, or additional fees as specified in your agreement.

Section 5 – Ticketing

Where Pulsara provides ticketing services for an event, the following applies:

• Ticket purchases are subject to the specific event's refund and exchange policy, which will be disclosed at the point of purchase.
• Tickets are generally non-transferable except where explicitly permitted by the event organizer.
• Pulsara is not responsible for event changes, postponements, or cancellations made by third-party event organizers, though we will make reasonable efforts to communicate updates to ticket holders.
• Attendees are responsible for complying with venue rules, age restrictions, and safety requirements communicated at the time of ticket purchase or at the event.

Section 6 – Media, Content, and Intellectual Property

Our Content. All content on our website and in our marketing materials, including text, graphics, logos, designs, photography, and videography produced by Pulsara, is owned by Pulsara or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

Custom Deliverables. Ownership of custom deliverables created for a client (e.g., a custom website, app, or branded design) will be governed by the specific terms of your contract with Pulsara. Unless otherwise agreed in writing, Pulsara retains the right to display completed work in its portfolio and marketing materials.

Event Media. Photography and videography captured by Pulsara at events may be used in event highlight reels, our portfolio, and marketing materials, unless a specific opt-out arrangement has been made with the event host in advance.

Trademarks. “Pulsara” and our logos are trademarks of Pulsara. You may not use our name, logo, or branding without prior written permission.

Section 7 – Client and Attendee Conduct

You agree not to use our Services or attend our events to:

• Engage in unlawful, fraudulent, or malicious activity;
• Harass, threaten, or harm Pulsara staff, vendors, or other attendees;
• Interfere with the operation of any event, activation, website, or application we provide;
• Infringe upon the intellectual property or privacy rights of Pulsara or others;
• Use automated tools, bots, or scrapers to access our website or ticketing systems without authorization.

We reserve the right to remove any individual from an event, suspend access to our Services, or terminate an engagement if we determine, in our sole discretion, that these conduct standards have been violated.

Section 8 – Third-Party Vendors and Venues

Many of our engagements involve coordination with third-party vendors, venues, and platforms (including payment processors, hosting providers, and entertainment vendors). Pulsara is not responsible for the acts, omissions, or service failures of independent third parties, though we will make reasonable efforts to select and coordinate reliable partners on your behalf.

Section 9 – Disclaimer of Warranties

Our Services and website are provided “as is” and “as available.” To the fullest extent permitted by law, Pulsara disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website or any digital deliverables will be uninterrupted, timely, secure, or error-free, or that event outcomes will meet every expectation, given the inherent variability of live events (weather, vendor performance, venue conditions, and similar factors).

Section 10 – Limitation of Liability

To the fullest extent permitted by law, Pulsara, its officers, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising from your use of our Services, attendance at an event we produce, or use of any digital deliverable we provide, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from an engagement will not exceed the total fees paid by you to Pulsara for that specific engagement.

Section 11 – Indemnification

You agree to indemnify and hold harmless Pulsara, its officers, employees, contractors, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of any law, or your conduct at an event or in connection with our Services.

Section 12 – Termination

We may suspend or terminate your access to our Services, website, or an active engagement at our discretion, including for breach of these Terms or non-payment, without prior notice where circumstances require. Provisions relating to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law will survive termination.

Section 13 – Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, Services, or legal requirements. We will post the revised Terms on this page and update the “Last updated” date above. Continued use of our website or Services after changes take effect constitutes acceptance of the revised Terms.

Section 14 – Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Pulsara is headquartered, without regard to conflict of law principles.

Section 15 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

Section 16 – Contact Information

Questions about these Terms of Service should be directed to:

Pulsara
Email: hello@pulsara.live
Website: www.pulsara.live