Privacy Policy

Pulsara (“Pulsara,” “we,” “us,” or “our”) operates the website www.pulsara.live and provides event planning, custom website and application development, interactive game arcade experiences, marketing, design, ticketing, media coverage, and event staffing services (collectively, the “Services”). This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website, engage us for Services, attend or register for an event we produce, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect or process the following categories of personal information, depending on how you interact with us:

• Contact details — name, company name, mailing address, phone number, and email address.
• Event and booking information — event dates, venue details, guest counts, vendor preferences, ticket purchases, RSVPs, and event-day contact information.
• Financial information — billing details, invoice records, deposit and payment confirmations, and payment method information (processed through our third-party payment processors; we do not store full card numbers).
• Account information — login credentials, preferences, and settings for any client portals or dashboards we provide.
• Communications — records of correspondence with us, including emails, form submissions, and messages sent through our website or social channels.
• Media — photographs, video, and audio captured at events we produce or staff, which may include images of you if you attend such events.
• Device and usage information — IP address, browser type, device identifiers, and information about how you interact with our website, collected through cookies and similar technologies.

2. Sources of Personal Information

We collect personal information:

• Directly from you — when you request a quote, book our Services, register for an event, or contact us.
• Automatically — through your use of our website, including cookies and analytics tools.
• From event attendees, vendors, and partners — when third parties we work with on your behalf share information necessary to deliver the Services.
• From service providers — including our website hosting provider, email service (Resend), database provider (Supabase), payment processors, and ticketing platforms.

3. How We Use Your Personal Information

We use personal information to:

• Provide and deliver the Services — plan and execute events, build and maintain custom websites and apps, operate arcade and interactive activations, process ticket sales, coordinate staffing, and produce media and marketing deliverables.
• Communicate with you — respond to inquiries, send booking confirmations, event updates, invoices, and Service-related notices.
• Improve our Services — understand how clients and attendees use our website and Services so we can refine our offerings.
• Marketing — with your consent where required, send updates about upcoming events, promotions, or new services. You may opt out at any time.
• Security and fraud prevention — protect our Services, clients, and staff from fraudulent, unauthorized, or unlawful activity.
• Legal compliance — comply with applicable law, respond to legal process, and enforce our agreements.

4. How We Disclose Personal Information

We may share personal information with:

• Service providers who support our operations, including our website host, email provider (Resend), database provider (Supabase), payment processors, ticketing platforms, and staffing subcontractors.
• Vendors and partners directly involved in producing your event (e.g., venues, caterers, entertainers), limited to what is necessary to coordinate the event.
• Legal and safety authorities where required to comply with law, respond to valid legal requests, or protect the rights, property, or safety of Pulsara, our clients, or others.
• Successors in the event of a merger, acquisition, or sale of business assets.

We do not sell personal information.

5. Media Captured at Events

As part of our media coverage services, Pulsara may photograph or record video/audio at events we plan, produce, or staff. This media may be used in event highlight reels, marketing materials, our portfolio, and social media, unless you have made a specific arrangement with the event host to opt out. If you have concerns about media featuring you, please contact us using the details below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, understand site usage, and improve performance. You can control cookies through your browser settings; disabling cookies may affect certain website functionality.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend against sending highly sensitive information (such as full payment card numbers) through unsecured channels like email.

9. Children's Data

Our Services are not directed to children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent, except where a parent or guardian directly registers a child as an event attendee. If you believe we have inadvertently collected a child's information without appropriate consent, please contact us to request deletion.

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Delete personal information, subject to legal and contractual retention requirements.
• Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.
• Request a copy of your personal information in a portable format.

To exercise any of these rights, contact us at hello@pulsara.live. We may need to verify your identity before processing certain requests.

11. Third-Party Links and Services

Our website and communications may contain links to third-party websites or platforms, including ticketing partners, social media, and payment processors. We are not responsible for the privacy practices of these third parties and encourage you to review their policies independently.

12. International Data Transfers

Where applicable, personal information may be transferred to and processed in countries other than your own, including where our service providers (such as our hosting, email, and database providers) operate infrastructure. We take reasonable steps to ensure such transfers comply with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this page and update the “Last updated” date above. Continued use of our Services after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Pulsara
Email: hello@pulsara.live
Website: www.pulsara.live